Refunds & Cancellations

How cancelling works, and when a refund is available.

Effective date: [OWNER ACTION REQUIRED: effective date — set when these terms are finalised]. Last drafted 28 August 2026.

Draft — not yet in force

DRAFT — OWNER/LEGAL REVIEW REQUIRED BEFORE LAUNCH. This document still contains unresolved owner facts and has not been reviewed by an attorney. It is not yet in force.

Cancelling MOCEC+

You can cancel at any time from Settings → Manage Billing, which opens the Stripe billing portal.
Cancelling stops future renewals. It does not immediately end access: MOCEC+ stays active until the end of the billing period you have already paid for, and the account returns to Free after that date.
Your content is never deleted when MOCEC+ ends. MOCEC+ areas lock and free limits apply again; everything returns in full if you resubscribe.

Subscription refunds

Cancelling does not automatically refund a period you have already paid for, because access continues for the rest of that period.
We do review subscription refund requests individually — in particular duplicate charges, billing errors, charges you did not authorise, and service failures.

One-time digital products

Digital products (e-books, workbooks, printables) are delivered instantly to your account and are generally non-refundable once access has been granted, except where a refund is required by law or where one of the situations below applies.
You may request a refund within 14 days of purchase. Requests are reviewed individually.
A digital product that is materially defective, inaccessible, or not as described — and that support cannot reasonably resolve — is eligible for a refund.

Your rights under local law

Where the law where you live gives you a statutory right to cancel or to a refund, that law applies and overrides this policy. Nothing here is intended to remove a right you cannot waive.
[OWNER ACTION REQUIRED — confirm with an attorney which statutory cancellation and refund rights apply to your customers, particularly outside the United States, and whether a digital-content 'immediate access' waiver must be presented at checkout.]

How to request a refund

Email chaos2clarityinc@gmail.com from your account email address, with the date of the charge and what you bought. We do not need your card details.
Approved refunds are returned by Stripe to the original payment method. How quickly it appears is set by your bank or card issuer, not by us.

Questions about any of this? Email chaos2clarityinc@gmail.com.

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